At Digital Reception, we’re proud to support a wide range of businesses – from care homes to beauty salons. With our digital receptionist solutions. Whether it’s streamlining check-ins, reducing missed appointments, or improving the overall customer experience, our mission is to help teams stay organised and deliver outstanding service.
But don’t just take our word for it – hear directly from our clients about the difference our system has made in their day-to-day operations.
Satwant
We’ve been using Digital Reception and it has been a fantastic addition to our operations. The system is incredibly easy to use, with an intuitive interface that makes it simple for both staff and visitors to navigate. This has been a huge help in ensuring smooth day-to-day operations. The team at Digital Reception has been outstanding, providing wonderful service throughout. Their responsiveness, professionalism, and willingness to go the extra mile to ensure we’re happy with the system have been second to none. It’s clear that the team genuinely care about their customers, and their support has been invaluable. The software itself is extremely reliable, and its visitor feedback functionality has been particularly beneficial for us. It has given us valuable insights into how we can continue improving our service and better understand the needs of our residents and visitors. This has helped us raise our standards even further. Overall, Digital Reception has been a game-changer for our care home. We highly recommend it to any business looking for a dependable, user-friendly digital reception system with excellent customer service to match.
A big thank you to the whole team for their fantastic support!
Paula
We would highly recommend Digital Reception, using it has helped us in so many ways. This system is an efficient way of registering people in the home and its ability to remember people makes this process even better for returning visitors. Digital Reception creates a fire log which can be downloaded in the event of an emergency. The system also links in to our electronic care planning system registering Next Of Kin visits, which is helpful especially if staff forget to log them.
This system has been a huge improvement in our quality assurance, we have tailored our feedback responses around the CQC’s 5 KLOE’s. We now use this system as our primary source of feedback. Through the charts on the system we can see instantly when someone has given a below 4/5 reply and we can take immediate action to try and discover where we may need to improve.
Jonathan
I am a registered manager overseeing two contrasting services. Digital Reception has been a game-changer for both organisations. It provides a centralised point for reception and site entry recording, benefiting staff, relatives, contractors, and care professionals alike.
We are delighted with its compliance with GDPR, as it ensures the availability of an up-to-date ‘fire list’ when needed. Most importantly, it has allowed us to gather essential professional and customer feedback upon their departure and act on it in a timely fashion. The feedback on the quality of their stay or visit is invaluable and serves as critical evidence for CQC evaluation